Return & Refund Policy

At Pyromo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the following policy carefully.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, parts, manuals, and documentation (if applicable).
• Be accompanied by proof of purchase or order confirmation.

Pyromo reserves the right to reject returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return:

• Final sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Products damaged due to misuse, improper handling, or customer negligence.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

After reviewing your claim, we may offer a replacement, exchange, store credit, or refund as appropriate.

How to Start a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided by our team.
4. Ship the approved return to the address provided by customer support.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received was defective.
• The item received was damaged during shipment.
• An incorrect item was sent by Pyromo.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 2 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that banks, credit card companies, and payment providers may require additional time to post the refund to your account.

Exchanges

Exchanges may be available for eligible products, subject to inventory availability.

If you wish to exchange an item, please contact our support team for assistance.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Pyromo

Website: https://pyromo.shop/

Contact Page: https://pyromo.shop/contact-us/

Email: support@pyromo.com

Phone: +1 406 624 6009

Address: 19 S Willson Ave, Bozeman, MT 59715, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.